Terms of Service
TLC Sitters [ABN 18780326550] (“we”/”us”) are a babysitting booking service.
We connect you with Babysitters listed on our Register, and provide Babysitting wedding & event packages. We conduct thorough interviews, background checks, and a screening process before allowing any Babysitter to join our Register.
It is a pre-condition of using our service that you must not under any circumstances contact any Babysitter directly or provide a Babysitter’s information to a third party.
BOOKINGS
In order to book a Babysitter, you need to book through our website. The Booking Fee must be paid at the time of booking to secure your booking.
When making a booking, you warrant that you are the legal parent or guardian of the child(ren) and have the authority to book the Babysitting Session.
You further warrant that the information provided when booking is true and correct. We may at our sole discretion accept or decline any booking.
You may book a Babysitter for any length of time, however, there is a Minimum Session Fee that is payable.
You may book a Babysitter package for an event or wedding, and secure the date by paying a non refundable deposit.
You must notify us of any medical illnesses and food allergies at the time of booking.
NO GUARANTEES FOR VARIATIONS TO BOOKINGS
Whilst we will make all reasonable efforts to supply the Babysitters you require, we cannot guarantee the services of a particular Babysitter, or a Babysitter at all until a booking is confirmed.
It is agreed and understood that Babysitters are supplied based on the number of children booked for the Session, in the event that the number of children exceeds the number booked, then by law there may be a need to acquire additional Babysitters.
In the event that additional unexpected children attend, they may not be able to be cared for as there may not be enough Babysitters available at such short notice.
Any changes to your Booking may be agreed or otherwise, at our sole discretion.
MEMBERSHIP SERVICES
As part of the membership, the cost of the agency's services is covered, leaving you responsible for paying the babysitters hourly rate by cash or PayID at the start of each job.
Memberships are ongoing and require a 3-month minimum commitment, ensuring you can access reliable childcare whenever needed.
You can cancel any time after the initial 3-month period, giving you peace of mind and control over your childcare arrangements.
We require 3 days notice for any babysitting requests. Requests with less than 24 hours notice will be charged a $20 rush fee
You will be billed each quarter (every 3 months) unless cancelled.
There are no refunds or transfers for unused months.
Please contact TLC Sitters if you wish to cancel your membership
SICKNESS
You must notify us if your child, or any children are sick, even at late notice.
THE SESSION
To ensure the Babysitter is able to properly care for your child or children you must:
inform the Babysitter at the beginning of the Session of any medical illness and any food allergies;
provide the Babysitter with all medications and medical equipment that the child may require; and
ensure that the Babysitter understands what to prepare in the way of meals for the child, where nappies, pull-ups and/or spare underwear are kept, their sleeping habits, and any other behavioural or relevant information.
EMERGENCIES
In case of any medical emergency you authorise the Babysitter caring for the child to administer any medical emergency treatment. This treatment shall be provided under the supervision and advice of any emergency medical personnel or physician if you cannot be contacted. Any expenses incurred during this treatment must be paid or reimbursed by you.
FEES
To secure a booking you must first pay the Booking Fee.
At the start of a Babysitting Session you must pay the Babysitter their Fee directly, either cash or PayID
The Fee must be calculated at the Babysitting Rates that are currently advertised on our website.
Where you have returned later than the Session end time, you must pay for any additional time in addition to the Fee. This is to be calculated on a pro-rata basis of the hourly Rates, in 15 minute increments.
Where you have required the care of additional children, this must also be paid for.
You must also reimburse the Babysitter for any travel fees during the Session at the rate of one dollar ($1) per kilometre. (excluding their travel to & from the job).
Fee's for Event and Wedding Packages, must be paid in full 1 month before event day.
Any unpaid fees will be automatically deducted from your credit card with an additional Administrative Fee charged.
AUTHORITY
By placing the booking you authorise us to debit your nominated credit card for any agreed and/or additional costs incurred pursuant to this Agreement.
Such additions may arise from variations in the Booking, a failure to pay the correct Fee or for additional time or additional children to the Babysitter directly, a failure to pay the Travel Fee, and other fees and/or cancellations.
All credit card transactions shall incur a fee of 1.4% plus twenty nine (29) cents. In the event that the credit card is declined then we will contact you directly to obtain alternative credit card and/or payment arrangements.
CANCELLATIONS
Where you cancel with less than three (3) hours notice prior to the Babysitting Session the Booking Fee is forfeited and the Minimum Session Fee will be charged.
Cancellation of a wedding or event relinquishes your $150 booking fee deposit.
If a client needs to extend the booking time of service ending, the changes need to be accepted by the sitter.
In the event that a child has a contagious disease or condition which at the Babysitter’s or our sole discretion may cause a degree of risk, then we may cancel the Babysitting Session, and/or the child may be excluded from the Booking, at the Babysitter’s and/or our sole discretion.
PHOTOS
Our Babysitters take photos of your children and will send them to you. They are instructed to delete all photos immediately after sending, and no photos are posted on any social media sites, without your prior express permission.
PICK UP
You must let us know if someone else will be picking up the child or coming to the Location.
You must also let the Babysitter know if you will be arriving back late, and an ETA.
COMPLAINTS AND DISPUTES
In the event that you have any complaints about the booking service, please email us at hello@tlcsitters.com.au.
If you have any complaints about a sitter, please raise them directly with the relevant Babysitter.
All our Babysitters are independent contractors, and whilst we use our reasonable endeavours to ensure they are of good character we do not make any warranties as to the Babysitter or the Babysitter’s character.
If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation.
At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.
LIABILITY
To the extent permitted by law, our liability is limited, at our option to:-
- The replacement of the services or the supply of equivalent services; or
- The payment of the cost of replacing the services or of acquiring equivalent services.